Out of hours and marking time

Under Pressure 17 March 2021

Incident management out of hours

Being able to respond effectively to incidents and issues that occur out of hours is an ongoing problem for most organisations. The pressure on communication teams during the pandemic has highlighted the need to have a process and policy in place. More than that staff that are expected to deal with issues out of hours need to be given relevant training to boost their confidence in making tough decisions on their own.

To help with this problem I have put together a three step package that will address those issues and ensure the out of hours cover is appropriate both to the demands on the organisation and the resources that are available. Each organisation is different and the process will ensure that is taken into account in the considerations.

I have already been able to work with teams to support them in being able to recognise those critical incidents and quickly respond. If you would like to know more about the out of hours responding package get in touch at amanda@amandacolemancomms.co.uk

First business birthday

Amanda Coleman Communications Ltd will be one year old on 23 March and it will be a time to celebrate but also to reflect. The same day marks the anniversary of the first lockdown that happened in the UK and the start of the Covid-19 crisis. I will be taking part in the minute’s silence at 12noon GMT and lighting my doorstep that evening. It has been a tough year and I hope we will be able to support each other on Tuesday.

Alongside that I will be giving a way a copy of my book Crisis Communication Strategies and sharing some thoughts on a year in business. Check out my Twitter account @amandacomms or find me on LinkedIn

In Brief

• Following events in London at the weekend I gave my thoughts to PR Week UK on the situation the Metropolitan Police found themselves in. If you would like to read more find the article here.

• The recent webinars on crisis communication and behaviour change, resilience and artificial intelligence are still available to view. If you are interested contact Amanda at amanda@amandacolemancomms.co.uk for copies.

• I had a large birthday to celebrate last week and if you want to find out what I have learnt over half a century you can read my blog here.

Dates and events

• If you work in public sector communication you may want to join Amanda Coleman as she talks about developing engaging content in the PRCA webinar on 18 March at 10.30am. Details here.

• Amanda will be sharing her journey in developing Amanda Coleman Communications Ltd at the PR Agency Bootcamp on 23 March. Find out more here.

• Dealing with a crisis and ensuring effective communication will be the focus of Amanda’s presentation at the Goverment Comms Bootcamp on 24 March. Find out details here.