Learning, sharing and living with crisis

Under Pressure 5 March 2021

#Crisischat update

The series of #crisischat webinars concluded this week with an interesting discussion of artificial intelligence in crisis communication. An amazing number of people joined the three sessions during February and early March to discuss aspects of modern crisis communication.

What it has highlighted is the importance for crisis communication to keep developing and improving to be able to meet the demands of modern day events and incidents. I am grateful to Kerry Sheehan, Emma Ewing and Shayoni Lynn for their support and providing valuable insights.

If you are interested in watching them the links are:

Artificial Intelligence and Crisis Communication

Building Resilience as a Communicator in a Crisis

Behavioural Communication in a Crisis

If you have any suggestions for future #crisischat sessions then email me at amanda@amandacolemancomms.co.uk

Pandemic learning

If you have learnt and developed during the pandemic I am keen to hear your story to help with a report I am putting together. Perhaps you changed roles, refocused your life, overcame some challenge, whatever it is I am keen to hear more. If you have something to share please email me amanda@amandacolemancomms.co.uk

Getting ready for recovery

The UK has now seen a form of roadmap for the future of society and aspects of business in the post-Covid world. We know the dates may change and that we have to expect the unexpected so how can we be ready for recovery? If you need some help and support I have a free Recovery Communication Readiness Assessment that is available which will help you identify whether you are heading towards recovery.

If you want some more direct support then get in touch as I have a recovery communication package of support available. Email me at amanda@amandacolemancomms.co.uk

Reputation Research

Corporate reputations have remained strong during the pandemic according to recent research. Thanks to Sandra Macleod, Group Chief Executive of Echo Research for highlighting the details of the Reputation Dividend UK 2021 report. The company at the top in January 2021 was Unilever with AstraZeneca in second spot. Find out more about the report here.

Latest articles:

The latest edition of the Journal of International Crisis and Risk Communication is now available. Thanks to Audra Diers-Lawson for sharing. Find out more here.

Also, the Centre for Crisis and Risk Communication published a collection of articles Crisis Collage. I provided one of the essays alongside Dr Timothy Coombs and others. Find out more here.

Future events:

• Training on crisis management and communication takes place on 10 March at 10.30am. Amanda will be running the webinar on behalf of the PRCA. Details here.

• Developing engaging content for public sector communicators is the focus of a PRCA webinar being run by Amanda on 18 March. Details here.

• On the first anniversary of the launch of Amanda Coleman Communications Ltd, founder and director Amanda will be talking at the PR Agency Boot Camp run by The P World. She will talk about building a business during a pandemic at the event on 23 March. Details here.

In Brief:

• Testing Times March 2021 edition is out now. Read about managing a reputational crisis here.

• Reports in Japan are raising concerns about how the Government have communicated with foreign nationals in the country during the pandemic. Government officials have started to reach out using social media but there remains criticism of a lack of consensus in the media approach and a lack of an effective approach. Details circulated in The Japan Times on 23 February 2021.

• There is continued debate and discussion about the communication that took place around the Texas storm communication. Nicole Schuman wrote an article for the website PR News. Read it here.

• If you are interested in writing a guest blog about any aspect of crisis, risk, recovery or resilience communication then get in touch with me at amanda@amandacolemancomms.co.uk