Crisis Communication Strategies in Post-Pandemic World

Under Pressure 08 July 2022

Crisis Communication Strategies in Post-Pandemic World

It is more than two years since my first book Crisis Communication Strategies was published and three years since I started writing it. In that time there has been a lot happening in the world. The pandemic, war in Europe, cost of living crisis as well as floods, fires, natural disasters and many reputational issues.

Three years on it is great to have the opportunity to revisit my book and look at what needs to be changed, included or updated. A second edition of the book is due out in March 2023 and I am currently working on the changes. There will be some new and up to date crisis case studies.

New sections will be included on diversity and inclusivity within the crisis communication response, behavioural communication and how it can relate to the response, and what to consider in managing a long-term crisis.

If you have an aspect of crisis communication and response that you feel hasn’t been covered either in my original book or other publications get in touch and let me know. I want to ensure the second edition continues to be a practical support to communicators when they are faced with a crisis.

Send any thoughts to me at amanda@amandacolemancomms.co.uk stating what the issue is and why you think it is important.

International Communication Awards

I was delighted to be asked to be Jury Chair for the Davos Communications Awards 2022 from the World Communication Forum Association. It was amazing to see such excellent PR and communication work that was happening around the world. It seems there is a lot to celebrate in Brazil where the Sherlock Communication team won a number of awards. And it was emotional to see Sergii Bidenko rewarded for his work and the Ukrainian PR association. I am sure everyone offers their support to those communicators working in Ukraine.

If there is one overriding thing I take from the experience it is that there is more that draws us together than divides us, and PR and communication can deliver real benefits to communities. If you want to find out more about the awards go to www.davosawards.com and find out the winners here.

New crisis simulation service

Amanda Coleman Communications is now licensed to use crisis simulation software that can provide an immersive real-life test of your plans. The system is tailored to create a bespoke scenario that can focus the test on what matters and where the challenges are likely to be. More details will be provided in the next edition of Under Pressure but if you are interested in finding out more email amanda@amandacolemancomms.co.uk

Testing Times

The July edition of Testing Times was published at the start of this week focusing on the earthquake in Afghanistan and what it demonstrates about multiple crises and dealing with a challenging government organisation. For a copy email amanda@amandacolemancomms.co.uk

In Brief:

• The World Health Organisation is making funding available for pandemic prevention, preparedness and response. Find out what it means here.

• Flash flooding has hit Bangladesh following record rainfall with more than 60% of Sylhet and 80% of Sunamganj flooded. Four million people have been affected and the army has been called in. Relief Web have produced a useful briefing sheet. Find it here.

• Amateur radio enthusiasts were tested as part of crisis responses in America. Similar systems exist in the UK through Raynet who have already assisted during the storms at the start of the year. Find out more about the test that was carried out here.

Diary Dates:

• 27 July - Amanda is running the recently launched How to make better decisions webinar for the PRCA. Find out more here.

• 28 July - If you need an overview of crisis response and management, Amanda will provide a 90 minute run through of the key issues on the PRCA crisis management webinar. Find out more here.

• Amanda will be speaking at this year’s Emergency Services Show in September. Find out more here.